Grass Valley Media Conversion - Manual (Page 151)

Media Conversion Software Support
Miranda Technologies Ltd Page 151
Equipment Loans
A variety of loan agreements are possible and can be arranged with the
Engineering Support department through the helpdesk although it is not
always possible to fulfil loan requests at short notice.
Training
Customer training can be provided to match individual requirements.
Training can be carried out either at customer premises (preferred option) or
at Miranda Technologies Ltd’s facility in Oxfordshire where a dedicated
demonstration room is available.
Courses can be tailored for either technical or operational staff and these
courses can be ordered at the same time as the equipment or at any
subsequent time.
Web Page
Miranda Technologies Ltd’s web page can be found at www.miranda.com.
Returns Procedure
Should there be a need to return any Miranda Technologies Ltd product for
upgrade or repair, telephone the Helpdesk and request a "return number".
The helpdesk will ask for details of the return including the unit’s serial
number, reason for return and any fault information. Make sure that these
details are to hand when contacting the helpdesk.
Mark the “return number” clearly on any packaging as well as on the return
paperwork. Any subsequent correspondence should reference this “return
number”.
Transit Packaging
When returning equipment ensure that it is adequately packaged using good
quality materials. Particularly ensure that the unit is tightly packed within a
strong carton (preferably the original) and avoid common polythene or
polystyrene chips, since the product may contain static sensitive devices.