Grass Valley Media Conversion - Manual (Page 150)

Support Media Conversion Software
Page 150 Miranda Technologies Ltd
Warranty and Non-Warranty Repairs
Miranda Technologies Ltd provides all products that are sold new with a two-
year, return-to-base warranty. Products that are purchased as “ex-demo” may
have a limited warranty and reference should be made the original
acknowledgement of order or the Product Certificate for warranty details.
A repair service for warranty and non-warranty products provides a typical
turnaround time of ten working days. The procedure for returning a unit to
Miranda Technologies Ltd is given later in this section.
Obsolescence
Obsolete products will be supported for a minimum of 3 years from the date
of obsolescence. Miranda Technologies Ltd will continue to provide support
beyond this period, but will not replenish service stock and is therefore
unable to guarantee the availability of every component used.
Upgrades
Software upgrades are regularly available as part of a continuing commitment
to product improvement. Most software upgrades can be performed remotely
and customers are kept informed of software and hardware upgrades via
Release Notes that are e-mailed to the nominated contact.
Hardware upgrading is normally carried out at Miranda Technologies Ltd’s
factory and involves full re-testing and QA checks. Refurbishment can also
be performed where required but these are not covered by the standard
warranty.
Service Visits
On-site assistance from a Miranda Technologies Ltd Field Service Engineer
will be provided assuming adequate notice is given. Service visits are
normally chargeable and are not covered by the standard warranty.