Troubleshooting 8.1 faq – ARM Electronics RT8-16CD User Manual
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8. TROUBLESHOOTING
8.1 FAQ
Please refer to the table below for easy troubleshooting. The table describes some typical problems and also their
solutions. Please check them before calling your DVR dealer.
Problem
Solution
No power
Check power cord connection.
Confirm that there is power supplied from the outlet.
DVR is not working when pressing any button
You might be under “Key Lock” mode. Press any key and
enter the password to exit this mode.
Timer record is not working
Check if “TIMER RECORD ENABLE” option is set to
“YES”.
No live video
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check the monitor’s video cable and connection.
Check the camera’s video cable and connection.
No recorded video
Check if the HDD is installed and connected properly
DVR keeps rebooting
Make sure the power connector and HDD are connected
closely, or change another compatible HDD.
HDD detection failed
Replace with another HDD for testing.
Replace with another HDD cable for testing.
Make sure HDD “Master”, “Slave” mode is correctly set.
Can’t detect your USB flash drive
Replace with another USB flash drive for testing.
Can’t view the DVR images over the network with IE web
browser
Update the JAVA program.
Update the firmware of the licensed software AP.
Can’t play the recorded data on my DVR
There must be at least 8192 images of recorded data for
playback to work properly. If not, your DVR will stop the
playback.
For example, if the IPS is set to 30, the recording time
should be at least 273 seconds (8192 images / 30 IPS)
for the playback to work properly.
Error Code in “SYSTEM LOG”:
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR 1)
YYY=000
YYY=001- AV087
YYY=002- AV087
YYY=004- AV087
YYY=008- AV087
YYY=003(001+002)
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR
7) SYS ERR 07 (including 08, 09, etc.)-XXX #define
Meaning:
Compression error
Audio chip error
Chip for CH1-4 error
Chip for CH5-8 error
Chip for CH9-12 error
Chip for CH13-16 error
Chips for CH1-4 & CH5-8 error, etc
Buffer is full
Buffer is empty
IDE interface error
Disk scanning error
File system error
HDD error
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