Verilink PRISM 3021 (34-00262) Product Manual - Manual (Page 8)

1-4 General PRISM 3021
The equipment options shown in Table 1-B may be required
for the installation and operation of the 3021. TxPORT Customer Service
TxPORT office hours are Monday through Friday from 8
a.m. to 5 p.m Central Time. For general, sales and marketing
information, contact TxPORT at:
Toll Free: 888-4TxPORT
Toll Free: 800-926-0085
Local: 205 -772-3770
International: 205-772-3770
e-mail: [email protected]
Technical Support
Technical support is available 24 hours a day, seven days a
week. You may contact a support representative by tele-
phone or e-mail.
Toll Free: 1- 800 -285-2755
Local: 205-772-3770
International: 205-772-3770
e-mail: [email protected]
Returns/RMA
If for any reason you need to return a TxPORT unit, you
must have a Return Material Authorization (RMA) number
marked on the shipping package. You may obtain an RMA
number from customer service at 888-4TxPORT; 800-926-
0085, ext. 2227; or for local or international customers 205
-772-3770.
When calling TxPORT for an RMA, please have the follow-
ing information available.
• Model number and serial number for each unit.
• Reason for return and symptoms of problem.
• Warranty status (if known).
• Purchase order number to cover charges for out-of-warranty
items.
• Name and phone number of person we can contact if we
have questions about the unit(s).
• Mode of shipment required (second-day air is the normal
mode of shipment for all returned material unless otherwise
specified).
Units being returned to TxPORT should be sent to the fol-
lowing address:
TxPORT
127 Jetplex Circle
Madison, Alabama 35758
Table 1-B Optional Equipment
Part Number Optional Equipment
Network and E1-DTE Cables
9-1001-004-xxx 8-pin mod to 8-pin mod (four twisted pairs)
9-1001-006-1
9-1001-006-2 8-pin mod to 15- pin D-type adapter, male
8-pin mod to 15- pin D-adapter, female
Supervisory Cables and Adapter
9-1001-073-2 DB-9 female to 8-pin (PC to SUPV)
9-1544- 619-005
9-1544- 619-010
9-1544- 619-020 8-pin cable, 5 feet
8-pin cable, 10 feet
8-pin cable, 20 feet
9-1001-015-1
9-1001-016-2 DB-25 pin/8-pin modular adapter (terminal)
DB-25 pin/8-pin modular adapter (for modem)
NMS Cable
9-1001-030-xxx dual 6-pin mod to 8-pin mod
V.35 Cables
9-1001-001-xxx
9-1001-311-xxx
9-1001-312-xxx V.35 male-to-male null modem cable
V.35 male-to-male cable, straight thru
V.35 male-to-female cable, straight thru
EIA-530 Cables
9-1001-511N-xxx
9-1001-511-xxx
9-1001-512-xxx EIA-530 male-to-male null modem cable
EIA-530 male-to-male cable, straight thru
EIA-530 male-to-female cable, straight thru
X.21 Cable*
9-1001-098-xxx DB-25 to DB-15
E1-DTE Cables and Adapters
9-1001- 106-xxx
9-1001-105-xxx
9-1544- 638-1†
9-1544- 639-1†
120-
Ω
twinax to RJ-48
75-
Ω
BNC to RJ -48
75-
Ω
DB-15 to RJ- 48 adapter, male, w/slide
latch
75-
Ω
RJ-48 to RJ -48 adapter, female,
w/slide latch
xxx = length
005 = 5 feet
010 = 10 feet
020 = 20 feet
* Not available at time of printing.
† Order with part number 9-1001- 004-xxx.