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Troubleshooting – GAI-Tronics 293-700 VoIP Telephone User Manual

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f:\standard ioms - current release\42004 instr. manuals\42004-397g.doc
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Troubleshooting

Problem Possible

Solution

Low volume

Increase the volume settings using button P14 on the VoIP Carrier PCBA.
If the volume setting is still low, increase the volume level in the
telephone's configuration.

High volume

Decrease the volume settings using button P14 on the VoIP Carrier PCBA.
If the volume setting is still high, decrease the volume level in the
telephone's configuration.

Front panel push buttons
are not operational

Verify the pushbuttons are properly configured.

Inputs not operational

Check the input connections.

Verify the inputs are properly configured.

Outputs not operational

Check the output connections.

Verify the outputs are properly configured.

Cannot make or receive
calls

Check the connection of the LAN cable.

Verify that power is applied to the unit.

Verify the LAN parameters have been configured properly.

Verify the phone has been set up on the network.

No power indication

Check the power connections.

If using POE, check the operation of the POE equipment.

Feedback 1. Point the speakers away from the interfering station.

2. Reduce the speaker volume.

3. Increase the distance between the speaker and the interfering station.