Daktronics G-1000-34-R - Manual (Page 36)

Maintenance &
Troubleshooting
4-9
4.14 Unit Exchange/Replacement Procedure
Daktronics unique exchange program was designed with the client’s needs in mind. This is the
quickest and most economical way available for product repair. If a component has failed,
Daktronics will send the customer a replacement. The customer, in turn, sends the failed
components to Daktronics. This not only saves money but also decreases the amount of time
that the display is inoperable. Daktronics offers a repair and return on a timely basis, but in
urgent situations, every attempt is made to ship by the fastest transit method available.
1. Packaging for Return: Package and pad the item well so that it will not be damaged in
shipment. Electronic components such as printed circuit boards should either be
installed in an enclosure or should be put in an anti-static bag before boxing.
Please enclose your name and address with all symptoms listed as best you can describe
them.
2. LED Display Board or Driver Board Packaging Instructions: LED modules should
be placed in a static-free enclosure for return shipping. An anti-static convoluted foam
packing is available from Daktronics, part number PK-1135 for your use if needed. The
shipping box (Daktronics part number PK-1006) should be used in conjunction with the
foam.
3. Where to Send: To return parts for service, contact your local representative prior to
shipment to acquire a Return Material Authorization Number (RMA#). This will speed
up the repair of your unit.
For return of defective items under the exchange program, please utilize the UPS Blue
Return Tags found in the package containing the exchange unit sent from Daktronics.
This will speed up the transaction and will also avoid any confusion when the part is
returned to Daktronics.
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The defective item must be returned within 15 days of
receiving a replacement part. Using the UPS Blue Return Tag immediately will
eliminate the possibility of late charges being assessed against your account.
Mail: Daktronics, Inc., Customer Service
PO Box 5128
331 32nd Avenue
Brookings, SD 57006
Phone: Toll Free: 1-800-843-9879
or 1-605-697-4400
Customer Service Fax: 1-605-697-4444
E-Mail: [email protected]