Ordering parts, Servicing of double-insulated products, Return material authorization (rma) – Cybex 750AT Arc Trainer User Manual
Page 74

Cybex Arc Trainer 750A/750AT Owner’s Manual
74
Ordering Parts
To order parts online go to
www.cybexintl.com
. Select Support > Parts / Ordering. In the left
navigation panel, click Parts Diagrams - Current Products. Select from the drop down boxes.
To speak with a customer service representative, call 888-462-9239 (for customers living within the
USA) or 508-533-4300 (for customers outside the USA). You may also contact us through e-mail at
.
Servicing of Double-Insulated Products
In a double-insulated product, two systems of insulation are provided instead of grounding. No
grounding means is provided on a double-insulated product, nor should a means for grounding be
added to the product.
Servicing a double-insulated product requires extreme care and knowledge of the system, and should
be done only by qualified service personnel. Replacement parts for a double-insulated product must
be identical to the parts they replace. A double-insulated product is marked with the words
“DOUBLE INSULATION” or “DOUBLE INSULATED.” The symbol (square within a square) may also
be marked on the product.
Symbol
Description
Double-Insulated symbol
BF
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement,
repair or credit. The system assures that returned materials are properly handled and analyzed.
Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Call the Customer Service Hot Line 888-462-9239 for the return of any item that is defective.