Comtech EF Data RSU-503 - Manual (Page 7)

RSU-503 Redundancy Switch Unit Preface
Rev. 8 iii
Customer Support
Contact the EFData Customer Support Department for:
•
Product support
•
Information on returning a product
•
Information on upgrading a product
•
Product training
•
Reporting comments or suggestions concerning manuals
An EFData Customer Support representative may be reached at:
EFData Corporation
Attention: Customer Support Department
2105 West 5th Place
Tempe, Arizona 85281 USA
(602) 968-0447 (Main EFData Number)
(602) 517-2444 (Customer Support Desk)
(602) 921-9012 FAX
or, E-Mail can be sent to the Customer Support Department at:
[email protected]
To return an EFData product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number from the EFData
Customer Support Department.
Be prepared to supply the Customer Support representative with the model
number, serial number, and a description of the problem.
2. To ensure that the product is not damaged during shipping, pack the product in
its original shipping carton/packaging.
3. Ship the product back to EFData. (Shipping charges should be prepaid.)
For more information regarding the warranty policies, refer to the disclaimer page
located behind the title page.