Compuprint SP40 plus - Manual (Page 41)

User Manual
MAN10239-01 36
Error Handling
There are two types of error:
o Recoverable errors
o Not-recoverable errors
Recoverable errors
When an error of this kind occurs:
1. The printer is disabled with the ST1 and ST2 led flashing and the printer sounds a beeps.
2. With operator panel with display, the following messages will be displayed; the first line indicates the
error, while the second line gives more details concerning the error conditions.
Press always the READY key to reset the error condition
Recoverable error message description
Upper line message
Lower line message
Indication Solution
RIBBON BROKEN
REPLACE RIBBON
The ribbon cartridge installed
is not genuine or it is wrongly
installed. Verify if the ribbon cartridge is a Compuprint
genuine one.
Check that the ribbon is correctly inserted
See “
Installing the Ribbon Cartridge ”.
RIBBON NEAR END
The ribbon cartridge installed
is near its end of life (500.000
characters to be printed) Prepare a new Compuprint genuine ribbon
cartridge.
See “
Installing the Ribbon Cartridge ”.
RIBBON EXHAUST.
REPLACE RIBBON
The ribbon cartridge installed
has reached the 105% of the
its nominal life. Install a new Compuprint genuine ribbon
cartridge.
See “
Installing the Ribbon Cartridge ”.
CARRIAGE ERROR
The carriage movement has
been stopped during printing
causing print integrity. Check for carriage free movement.
PAPER JAM
REMOVE PAPER
A paper jam error condition
occurs in the paper path. Check the paper path and remove the
jammed paper.
RS232 FAILURE
DATA LOST
A buffer overflow condition
occurred for the serial
interface. Check the RS232 parameters.
Check the interface cable.
RS232 FAILURE
DSR SIGNAL FLT
The DSR signal is not
connected to the printer and
is not ready for data transfer. Check the interface cable connection.
RS232 FAILURE
GENERIC ERROR
A generic error on the serial
interface. Check the RS232 parameters.
Check the interface cable.
Check the interface cable connection.