Casella CEL CEL-310 - Manual (Page 39)

8. SERVICE & WARRANTY
To ensure its conformity with the specification, this equipment is
thoroughly inspected and it’s accuracy verified prior to dispatch. All
technical information is filed under the instrument serial number, which
should, therefore, be quoted in any correspondence.
The manufacturers undertake to rectify any defect in the
equipment that is directly attributable to faulty design or assembly, and
which becomes apparent during the warranty period. In order to take
advantage of this warranty, the equipment must be returned, carriage
paid, to the manufacturer’s factory or accredited agent, where necessary
repairs will be carried out.
The warranty period runs for 12 months from the date of receipt
of goods, with exceptions on certain specialised components supplied by
other manufacturers which may be warranted for shorter or longer
periods by their actual manufacturers. In all such cases, the benefit of
these undertakings will be passed on to the user.
CASELLA CEL liability is limited to items of their own
manufacture, and they do not accept liability for any loss resulting from
the operation or interpretation of the results from this equipment.
To obtain repair under warranty, the equipment should be packed
and returned in it’s original packing or an equivalent either to CASELLA
CEL’s local agent, or in the case of domestic sales, to the CASELLA CEL
Service Department at Bedford. Please include the following information:
Equipment Type(s), Serial Number(s) and Firmware Version
Number(s),
Customer name and address,
Contact name and phone number,
Details of any PC and Software involved, including Version
Number(s),
Reason for returning the equipment with a detailed description of
the fault,
List of any error messages that may have been displayed.
The necessary adjustments or repairs will be carried out, and the
equipment returned as soon as possible.
A comprehensive equipment Calibration Maintenance
Agreement (ICMA) scheme is available to extend the initial warranty
Warranty
CEL-310 Dose Badge Users Handbook - Page 39