EXFO FTB-200 v2 Compact Modular Platform - Manual (Page 199)

Troubleshooting
Compact Modular Platform 189
Solving Common Problems
The 3G USB modem key
is connected, but you
are not able to access
the Internet.

There is no SIM
card in the USB
modem key.
Insert the SIM card into the USB
modem key. For complete
instructions, refer to the
documentation that came with your
modem key.

The FTB-200 v2
unit is not up to
date.
Ensure that the latest System Upgrade
and Platform kits are installed on your
unit before connecting your USB
modem key. For more information,
see the Accessing the Internet with a
3G USB Modem Key section.

The USB modem
key is not detected
properly.
Disconnect the modem key from your
unit, and try connecting it again.
If the modem key is still not detected,
try connecting it to another USB port.

The SIM card has
not been activated
or there is a
problem with
service package
that you
purchased.

The SIM card is
locked.

There is a problem
with the mobile
network.
Contact your provider of mobile
services.
The GPS USB key is not
detected.
--- Disconnect the GPS key from your
unit, and try connecting it again.
If the GPS key is still not detected, try
connecting it to another USB port.
Problem Cause Solution