Contacting the technical support group, Epm-50xx, Els-50-xx-xx-xx – EXFO EPM-ELS-50 User Manual
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EPM-50/ELS-50
21
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact EXFO at
one of the following numbers. The Technical Support Group is available to take your
calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America).
For detailed information about technical support, visit the EXFO Web site at
www.exfo.com
.
To accelerate the process, please have information such as the name and the serial
number (see the product identification label—an example is shown below), as well
as a description of your problem, close at hand.
You may also be requested to provide the embedded software version numbers.
To display the embedded software version, the
manufacturing date, and the serial number:
1. Hold down
and press
at the same time.
The unit displays the main embedded software
version.
2. Press
again to view the serial number and
manufacturing date.
3. Press
to return to normal mode.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Ver.
Mfg.
date
P/N
S/N
Made in Canada
QST442B
465 Godin Avenue
Vanier (Quebec) G1M 3G7 CANADA
****************
A
January 2020
542392-3D
EPM-50XX
Detector
type
ELS-50-XX-XX-XX
Source
connector
Source
ports