DaySequerra iLC2ST - Manual (Page 39)

iLC2ST User Manual
39
Remote Dashboard Troubleshooting
If the Remote Dashboard software is not working, please check the following items before contacting
DaySequerra technical support:
1. Is the ILC2ST on the same physical network and subnet as the PC running the application?
Make sure the subnet mask is configured to a broad enough scope.
2. Is there a software firewall running blocking access to the UDP port 44600? Make sure the port
is open, or the Remote Dashboard software is in your firewall’s exclusion or white list. Contact
your firewall vendor for more support.
3. Is the ILC2ST running the latest firmware? Older ILC2ST firmware versions (< 4.01.01) are not
compatible with Remote Dashboard.
4. Remote Dashboard is not creating any log files. Make sure the active Windows user has the
proper permissions to write to the location specified for log files to be saved.