Samsung Galaxy Note 4 - Manual (Page 178)

Troubleshooting
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• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorized by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
• Ensure that you have Samsung Kies or Windows Media Player 10 or higher installed on
your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.