FingerTec i-Kiosk 100 Manual - Manual (Page 28)

28 CONTENTS
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light is red. The green blink-
ing light is indicating that the terminal is under its standby mode. Red blinking
light may signal problem in the terminal. Contact your reseller for consultation.
“Duplicate Finger” Appears
FingerTec terminals are intelligent. It will not accept the same fingerprint twice
into its system. If you have registered a finger into the i-Kiosk 100, the system
would prompt “duplicate finger” when you try to enroll that finger again. Choose
a different finger to proceed.
RFID Card Doesn’t Respond
There are two possibilities for this problem:
HAVE YOU REGISTERED THE CARD TO THE TERMINAL?
The card must be registered to the i-Kiosk 100 before it can read the information
in the card. Refer to chapter 3 User for card enrolment.
HAVE YOU ASSIGNED THE USER ID TO THE VERIFICATION GROUP
THAT SUPPORTS RFID CARD?
Without setting the i-Kiosk 100 to show that you are under a group that supports
RFID card, the terminal wouldn’t read your card.
No Sound
Two possible causes for this problem:
THE TERMINAL VOICE MODE IS SILENT
Perhaps someone has turned off the voice in your i-Kiosk 100 or reduced its vol-
ume to 0%. Refer to Chapter 5 System under Voice to rectify.
SPEAKER IS DAMAGED
Once you have rectified the voice mode, if the problem persists, proceed to test
the voice. Go to Chapter 9 to do the test. If no voice is being emitted, contact your
local reseller for support.