Canon MF5770 - Manual (Page 47)

7-6
T
roub
leshooting
7
Q Is the document loaded?
A Remove the document, stack it if necessary, and place it on the platen glass or load it in the ADF
correctly. For more information, see Chapter 3,
" Document Handling, " in the User’s Guide.
Q Is the one-touch speed dialing key or coded speed dialing code you entered registered for the
feature you want to use?
A Check the one-touch speed dialing key or coded speed dialing code and make sure it is registered
correctly. (See Chapter 3, "Speed Dialing.")
Q Did you dial a correct number? Or have you been provided with an incorrect number?
A Dial the number again, or check that you have the correct number.
Q Is the energy saver mode off?
A The machine does not scan documents, if it is in the energy saver mode. To restore the machine
from the energy saver mode, press [Energy Saver].
Q Does the other party's fax machine have enough paper?
A Call the other party and ask them to make sure paper is loaded in their fax machine.
Q Did an error occur during sending?
A Print an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p.
6-2.)
Q Is the telephone line working properly?
A Make sure there is a dial tone when you pick up the handset of the telephone connected to the
machine. If there is no dial tone, contact your local telephone company.
Q Is the receiving fax machine a G3 fax machine?
A Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).
Q The other party's telephone may be busy or the other party's fax machine may be turned off. Is
BUSY/NO SIGNAL shown on the ERROR TX REPORT?
A The fax/telephone number you dialed is busy. Try sending the document later.
A The other party's fax machine is not working. Contact the other party and have them check their fax
machine.