Brother Fax-615 - Manual (Page 97)

REGULAR MAINTENANCE AND TROUBLESHOOTING
Troubleshooting
You may occasionally encounter a problem with your fax machine or telephone line. If this
happens, your fax machine often identifies the problem and displays an error message. Refer to
the following list when you see an error message on the display. If additional help is needed,
please contact the following Customer Service numbers :
U.S.A 1-800-284-4FAX (4329)
1-908-356-8880 (Extension 7920)
Canada 1-800-853-6660 (Calling from within Canada 8:00A.M. - 8:00P.M. E.S.T)
Error Messages
CLEAN UP SCANNER
The scanner is dirty. Clean the scanner. (See page 11-1.)
COMM.ERROR
You encountered a communications error that resulted from a poor quality phone line. Try the
call again.
CONNECTION FAIL
You have requested a polling call from another party, but the remote station is not in polled
waiting mode.
COVER OPEN
The machine’s top cover is not closed completely. Make sure it is closed,
CUTTER JAM
The fax paper is jammed in the cutter. Remove the jammed paper. (See page 11-3.) Then re-insert
the fax paper. (See page 1-5.)
DISCONNECTED
The telephone line was disconnected by the other party during the communication. Try calling
the other party to see what happened.
DOCUMENTJAM
The documents were not inserted properly, the documents were not fed properly, or the
documents were too long. Open the front cover and remove the documents. (See page 11-2.) Close
the front cover and re-insert the documents, adjusting the guides on either side of the document.
Try sending the fax again.
MACHINE ERROR XX and PRESS STOP KEY
Contact the Customer Service number listed on this page.
NO RESPONSE/BUSY
The number you called does not answer or is busy. You may also have reached a number that is
not connected to a fax. Check the number and try again.
NOT REGISTERED
The One-Touch key or Speed-Dial number has no number assigned to it. You need to register a
phone number. (See page 4-4-7.)
PAPER ROLL EMPTY
The paper roll is empty. You need to replace it. (See page 1-5.)
11-4