AltiGen MAXCS 7.0 Update 1 CDR - Manual (Page 93)

CDR Manual 89
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The wrapup time can be a fixed number of minutes after which the agent is forced
back into taking calls, or it can be variable, controlled by MaxAgent, where the
agent “releases” their phone for the next call. The settings can be designed to allow
agents to control the wrapup time until a limit occurs (the fixed time).