Data schema, Table 1: agentactivity – AltiGen MAXCS 7.0 Update 1 CDR User Manual
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Records and Data Schema
CDR Manual 55
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Data Schema
This section describes the data schema used in CDR and RTM records.
Table 1: AGENTACTIVITY
Total Inbound Talk Time
Total of Calls Answered Duration
Average Inbound Talk
Time
Total Inbound Talk Time divided by Total Calls
Answered
Average Wait Time for
Answered Calls
Total Wait Time for Answered Calls divided by Total
Calls Answered
Average Wait Time for
Overflowed Calls
Total Wait Time (Queue Duration + Ring Duration)
for Overflowed Calls divided by Total Calls
Overflowed
Average Wait Time for
Abandoned Calls
Total Wait Time (Queue Duration + Ring Duration)
for Abandoned Calls divided by Total Calls
Abandoned
Total Wait Time for
Answered Calls
Total of Wait Time (Queue Duration + Ring Duration)
for Answered Calls
Total Wait Time for
Overflowed Calls
Total Wait Time (Queue Duration + Ring Duration) for
overflowed calls
Total Wait Time for
Abandoned Calls
Total of Wait Time (Queue Duration + Ring Duration)
for Abandoned Calls
Total Outbound
Connected Calls
Total of Outgoing Calls
Total Outbound Talk
Time
Total of Outgoing Calls Duration
Average Outbound Talk
Time
Total Outbound Talk Time divided by Total
Outbound Connected Calls
Database
Element
Definition
Type
Specification
Version
Version of the
record
LONG
2 = OE/ACM 5.0A
NodeID
Server ID (System
ID) assigned to a
MAXCS system in
MaxAdmin
LONG
value: 1–100
Field
Definition