AltiGen MAXCS 7.0 Update 1 CDR - Manual (Page 66)

Data Schema
62 CDR Manual
Table 7: AGENTSUMMARY3
NumOutDirConnected
Number of direct outgoing
connected calls
LONG
DurOutDirTalk
Total talk duration of direct
(non-workgroup) outgoing
connected calls
LONG
NumOutDirHold
Count of direct outbound
calls on hold (One call on
hold multiple times will
count once only)
LONG
DurOutDirHold
Total hold duration of direct
outbound calls
LONG
NumAgentBusy
Number of times agent is
busy
LONG
DurAgentBusy
The duration of time when
agent is busy
LONG
NumInWrapUp
Number of times agent
entered Wrap Up
LONG
DurInWrapUp
Wrap-up duration of
incoming workgroup calls
LONG
NumOutWrapUp
Number of wrap-ups for
outbound workgroup calls
LONG
DurOut WrapUp
Wrap-up duration for
outbound workgroup calls
Database Element Definition Type Specification
Version Version of the record LONG
2 = OE/ACM
5.0A
NodeID
Server ID (System ID)
assigned to a MAXCS
system in MaxAdmin
LONG value: 1–100
uid
Unique ID to link
AGENTSUMMARY1
LONG
CountLogonWG
Count of workgroups that
agent is logged into
LONG
DurAgentLogon
The login duration when
agent logs into at least one
workgroup
LONG
Database Element Definition Type Specification