AltiGen MAXCS 7.0 Update 1 CDR - Manual (Page 63)

Records and Data Schema
CDR Manual 59
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DurInWGTalk
Talk duration of incoming
calls
(NumInWGAnswered),
starting from the time the
agent answers a call until
the call is disconnected,
transferred, or parked
LONG
NumInWGWrapUp
Number of Wrap-ups for
incoming calls
LONG
DurInWGWrapUp
Wrap-up duration for
incoming calls
LONG
NumInWGVM
Count of WG calls to
agent's VM with message
LONG
DurInWGVM
Total duration of voicemail
message
LONG
NumInWGHold
Number of incoming calls
hold by agent (One call
hold multiple times count
once only)
LONG
DurInWGHold
Hold duration of incoming
calls
LONG
NumOutWGConnect
ed
Count of outgoing
connected calls including
trunk and extension calls
LONG
DurOutWGTalk
Talk duration of outgoing
connected calls
(NumOutWGConnected)
from the time the call
enters "Connected" state
until disconnected, parked
or transferred
LONG
NumOutWGWrapUp
Number of wrap-ups for
outbound WG calls
LONG
DurOutWGWrapUp
Wrap-up duration for
outbound WG calls
LONG
NumOutWGHold
Count of outbound WG
hold calls by agent (One
call on hold multiple times
will count once only)
LONG
DurOutWGHold
Hold duration of outbound
workgroup calls
LONG
Database Element Definition Type Specification