Welch Allyn CP200 Cardiopulmonary Connectivity Software - Installation Guide - Manual (Page 27)

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CP 200 troubleshooting
Conditions Causes Actions
CP 200 View Available
Networks screen does
not return any available
networks. 1. Outside range of all wireless
networks.
2. There are no wireless networks
available.
3. CP 200 radio is not connected.
4. CP 200 configuration
1. Move within the wireless network.
2. Verify that the wireless network router(s) are powered up and properly
configured.
3. Connect CP 200 radio. Verify that the CP 200 radio lights are blinking or
solid to indicate action.
4. Check the CP 200 network settings and connectivity mode. Verify that
these settings match the access point settings.
CP 200 ping operation
failed. 1. CP 200 cannot properly
associate to the wireless
network.
2. Wrong IP address entered.
3. Firewall settings.
4. CP 200 configuration
1. Check CP 200 wireless settings and make sure they match access point
settings.
2. Check other computer's IP address.
3. Firewall needs to be set to “Allow echo requests.” (See
“Firewall
settings” on page 15.)
4. Check the CP 200 network settings and connectivity mode. Verify that
these settings match the access point settings.
CP 200 server test
operation failed. 1. CP 200 cannot properly
associate to the wireless
network.
2. Connectivity software not
installed on a computer on the
network.
3. DCP module is not running.
4. Firewall settings.
5. CP 200 configuration
6. Multiple subnets.
1. Check CP 200 wireless settings and make sure they match access point
settings.
2. Install CardioPerfect Server Connectivity option on a computer on the
network, the same computer as CardioPerfect database.
3. Check the services to verify that the DCP daemon service is running.
4. Check firewall to ensure that exceptions are set. (See
“Firewall settings”
on page 15.)
5. Check the CP 200 network settings and connectivity mode. Verify that
these settings match the access point settings.
6. Check your network router settings; enable multicasting across subnets.
Test send
(or search) failed -
wireless. 1. Outside range of all wireless
networks.
2. There are no wireless networks
available.
3. CP 200 radio is not connected.
4. Connectivity software not
installed on a computer on the
network.
5. DCP module is not running.
6. Data Catcher is not running.
7. Data Catcher is not receiving
files.
8. CardioPerfect services (CPSAPI)
is not running.
9. CP 200 configuration.
10. Firewall settings.
1. Move within the wireless network.
2. Verify that the wireless network router is powered up and properly
configured.
3. Connect CP 200 radio. Verify that the radio lights are blinking or solid to
indicate action.
4. Install CardioPerfect Server Connectivity option on a computer on the
network, the same computer as CardioPerfect database.
5. Check the services to verify that the DCP daemon service is running.
6. Check the services to verify that the Data Catcher service is running.
7. Verify that the C:\Program Files\Welch Allyn\DataCatcher\SavedCopies
folder has new files with a date/time stamp about when you sent it and
that the folder updates as you send more tests.
•
If yes, Data Catcher is getting files. Check CPSAPI.
• If no, Data Catcher is not working. Reinstall CardioPerfect Database
Connectivity and/or Additional Wireless Support or check firewall.
8. Verify that the CardioPerfect Services service is running.
9. Ensure that Connectivity Mode is set to Wireless.
10. Check firewall to ensure that exceptions are set. (See
“Firewall settings”
on page 15.)