Welch Allyn Holter Software PCH100 and PCH200, LAN - Installation Guide - Manual (Page 16)

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9. Troubleshooting Common Problems
9.1 If the user sees a Database connection Error message (see below), this means that the connection to the LAN Server has been lost. This
could mean that the physical link was lost or the LAN Server could be down. This can also occur if the name of the LAN Server has
changed, if this is the case, restart the application and when prompted, browse for the new location.
9.2 If a Client sees a Maximum Number of Users connected message although other clients are not connected, this might mean that another
LAN Client crashed or exited the application for some reason without properly logging off. If this occurs, the crashed Client’s session will
automatically expire after 24 hours or that user may log on and then log off properly to clear the error.
9.3 If a Client attempts to open or perform an action on a report and sees a Report Locked message (example below) this means that another
Client already is already using the report. Only one Client may access a report at any time locking it to prevent another Client from making
changes. If this is the case then a Report Locked message will be displayed showing the username of the Client accessing the report as well
as the machine name they are accessing it from.
10. Complete Welch Allyn PCH100 and PCH200 LAN Installation Check-off Sheet
Please complete the PCH100/200 Standalone Installation Check-off Sheet on the following page and return to Global Instrumentation,
LLC.
Note: Reference WA Holter System Instructions for Use for completing steps 10-14 on Installation Check –Off Sheet
Fax: 1-315-682-0278
Mail: Global Instrumentation, LLC
8104 Cazenovia Road
Manlius, New York, 13104, USA
Attn: Service