Troubleshooting, Troubleshooting table, Collecting diagnostic data for thingmagic support – ThingMagic Universal Reader Assistant 2.6 User Manual
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Troubleshooting
Universal Reader Assistant v2.6 User Guide
33
Troubleshooting
Troubleshooting Table
Table 5:
Common Problems and Solutions
Collecting Diagnostic Data for ThingMagic Support
When experience problems connecting to readers or performing RF (reading, writing)
operations it will be necessary to gather the following information to help diagnose the
problem. This information will often be the first thing requested when reporting a problem
to ThingMagic support.
Problem
Path to Solution
Cannot connect to reader
• Verify the hostname, IP address or COM port is correct. See the
hardware specific guide for more details on setting up a
connection.
• For the M6 and Astra-EX the reader control communicate uses the
LLRP interface which uses network port 5084. Verify 5084 is not
being blocked by the network firewall.
Reader is not reading tags
• Verify known good Gen2 tags are near the reader antenna.
• Try modifying the
to force tags to
respond more frequently
• Check antenna cables on reader
• Increase the Read Power setting in
Reader error LED stays on
Following
Collecting Diagnostic Data for ThingMagic Support
and send to support.
Read “Performance” is slow
Performance, as it relates to tag reading, is very usecase dependent.
Typically, it comes down to whether you are trying to read lots of tags
once or a few tags repeatedly. If the reader settings arenʼt correct for
your usecase the performance will appear poor.
• Use the
to modify the settings for
your usecase.
• See the MercuryAPI Programmer’s Guide | Performance Tuning
section for details about Gen2 settings and try using the
options directly.
Errors after a Firmware Upgrade
• If the upgrade was of the M6 from v4.7 to a newer version make
sure to read the Release Notes of the newer version. There are
special steps that must be taken to make that upgrade.
• Try reinstalling the firmware and restarting URA.