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Mercedes-Benz E-Class 2007 Owners Manual User Manual

Page 300

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299

Controls in detail

Useful features

Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.

For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).

Call priority

If other service calls such as a
Roadside Assistance call or Information
call are active, an Emergency call is still
possible. In this case, the Emergency call
will take priority and override all other ac-
tive calls.

i

The indicator lamp on the Information

button

¡ remains illuminated in red for ap-

proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button

).

See system self-check (

page 295) when the

indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.

If the indicator lamp on the Information
button

¡ is flashing continuously and there

was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage

Call failed appears in the multifunction

display.

Information calls can be terminated using
button

t on the multifunction steering wheel

or the respective button for ending a telephone
call on the COMAND headunit.

!

If the indicator lamps do not start flashing

after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
an authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.

i

The indicator lamp in the respective button

flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
button

t on the multifunction steering wheel

or the respective button for ending a telephone
call on the COMAND headunit.

!

If the indicator lamp continues to flash or

the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.