Chapter 7 troubleshooting and maintenance, The hp photosmart toolbox, Communications troubleshooting – HP Photosmart p1000 1000 Printer User Manual
Page 53: If you are using a parallel port, If you are using a usb port, Using the computer
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Chapter 7 Troubleshooting and Maintenance
The HP PhotoSmart printer is designed to be reliable and easg to use. IF \ou have
questions, there are several resources For Finding answers.
Using the computer
The HP PhotoSmart printer soFtware includes Features to assist \ou in
troubleshooting. IF \our printer is connected to \our computer, \ou can use the
Following resources.
The HP PhotoSmart Toolbox
The HP PhotoSmart Toolbox contains tools and inFormation to help \ou
troubleshoot situations. For details, see “ Using the HP PhotoSmart printer Toolbox”
on page 32.
Communications troubleshooting
IF \ou are unable to establish two-wag communication between the printer and the
computer, trg the Following.
IF you are using a parallel port:
•
Make sure gou are using a bi-directional IEEE 1284-compliant parallel interFace
cable and that the cable is plugged in tightlg to the computer and the printer.
•
IF gou are using a switchbox, trg connecting the printer directlg to the
computer.
IF you are using a USB port:
•
Make sure the computer’s USB port is enabled and properlg conFigured, and
that the cable is plugged in tightlg to the computer and the printer.
•
IF gou are still unable to establish two-wag communication using the USB port,
gou can trg connecting the printer to the computer using the parallel port.
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