Taylor-Wharton KRYOS Controller - Manual (Page 8)

6
KRYOS
DELIVERY AND RETURNS
Unpacking and Inspection
Inspect shipping containers for external damage.
All claims for damage (apparent or concealed)
or partial loss of shipment must be made in
writing within five (5) days from receipt of goods.
If damage or loss is apparent, please notify the
appropriate parties as indicated below:
Domestic LTL Shipments – The customer
should notify and file the appropriate damage
claims with the carrier. All products are shipped
FOB Origin.
Domestic UPS Shipments – Any damage
should be noted and reported to shipper upon
delivery, and Taylor-Wharton must also be notified. Confirm with Taylor-Wharton
Customer Service the filing procedures for any UPS damage claims.
International Shipments – Any damage and/or claims are to be filed with the
carrier. Insurance agent(s) and customs’ brokers should also be notified.
In all cases, Taylor-Wharton should be notified so we can assist if needed
in filing damage claims.
Open the shipping containers; a packing list is included with the system to simplify
checking that all components, cables, accessories, and manuals were received.
Please use the packing list to check off each item as the system is unpacked. Inspect
for damage. Be sure to inventory all components supplied before discarding any
shipping materials. If there is damage to the system during transit, be sure to file
proper claims promptly. Please advise Taylor-Wharton of such filings. In case of parts
or accessory shortages, advise Taylor-Wharton immediately. Taylor-Wharton cannot
be responsible for any missing parts unless notified within 60 days of shipment.
Freight Damage Procedures
Any freight damage claims are your responsibility. Cryostorage Systems
are delivered to your carrier from Taylor-Wharton’s dock in new
condition; when you receive our product you may expect it to be in that
same condition. For your own protection, take time to visually inspect each
shipment in the presence of the carrier’s agent before you accept delivery. If any
damage is observed, make an appropriate notation on the freight bill. Then, ask the
driver to sign the notation before you receive the equipment. You should decline to
accept containers that show damage which might affect serviceability.
Repackaging for Shipment
If it is necessary to return any part of the system for repair or replacement, a
Material Return Authorization (MRA) number must be obtained from an authorized
factory representative before returning the equipment to our service department.
Contact your distributor for return authorization. When returning equipment for
service, the following information must be provided before obtaining an MRA:
A. System model and serial number, and controller model and unit, if available.
B. User’s name, company, address, and phone number
C. Malfunction symptoms
Figure 1.0 Crated LABS 38K
6
KRYOS
DELIVERY AND RETURNS
Unpacking and Inspection
Inspect shipping containers for external damage.
All claims for damage (apparent or concealed)
or partial loss of shipment must be made in
writing within five (5) days from receipt of goods.
If damage or loss is apparent, please notify the
appropriate parties as indicated below:
Domestic LTL Shipments – The customer
should notify and file the appropriate damage
claims with the carrier. All products are shipped
FOB Origin.
Domestic UPS Shipments – Any damage
should be noted and reported to shipper upon
delivery, and Taylor-Wharton must also be notified. Confirm with Taylor-Wharton
Customer Service the filing procedures for any UPS damage claims.
International Shipments – Any damage and/or claims are to be filed with the
carrier. Insurance agent(s) and customs’ brokers should also be notified.
In all cases, Taylor-Wharton should be notified so we can assist if needed
in filing damage claims.
Open the shipping containers; a packing list is included with the system to simplify
checking that all components, cables, accessories, and manuals were received.
Please use the packing list to check off each item as the system is unpacked. Inspect
for damage. Be sure to inventory all components supplied before discarding any
shipping materials. If there is damage to the system during transit, be sure to file
proper claims promptly. Please advise Taylor-Wharton of such filings. In case of parts
or accessory shortages, advise Taylor-Wharton immediately. Taylor-Wharton cannot
be responsible for any missing parts unless notified within 60 days of shipment.
Freight Damage Procedures
Any freight damage claims are your responsibility. Cryostorage Systems
are delivered to your carrier from Taylor-Wharton’s dock in new
condition; when you receive our product you may expect it to be in that
same condition. For your own protection, take time to visually inspect each
shipment in the presence of the carrier’s agent before you accept delivery. If any
damage is observed, make an appropriate notation on the freight bill. Then, ask the
driver to sign the notation before you receive the equipment. You should decline to
accept containers that show damage which might affect serviceability.
Repackaging for Shipment
If it is necessary to return any part of the system for repair or replacement, a
Material Return Authorization (MRA) number must be obtained from an authorized
factory representative before returning the equipment to our service department.
Contact your distributor for return authorization. When returning equipment for
service, the following information must be provided before obtaining an MRA:
A. System model and serial number, and controller model and unit, if available.
B. User’s name, company, address, and phone number
C. Malfunction symptoms
Figure 1.0 Crated LABS 38K
6
KRYOS
DELIVERY AND RETURNS
Unpacking and Inspection
Inspect shipping containers for external damage.
All claims for damage (apparent or concealed)
or partial loss of shipment must be made in
writing within five (5) days from receipt of goods.
If damage or loss is apparent, please notify the
appropriate parties as indicated below:
Domestic LTL Shipments – The customer
should notify and file the appropriate damage
claims with the carrier. All products are shipped
FOB Origin.
Domestic UPS Shipments – Any damage
should be noted and reported to shipper upon
delivery, and Taylor-Wharton must also be notified. Confirm with Taylor-Wharton
Customer Service the filing procedures for any UPS damage claims.
International Shipments – Any damage and/or claims are to be filed with the
carrier. Insurance agent(s) and customs’ brokers should also be notified.
In all cases, Taylor-Wharton should be notified so we can assist if needed
in filing damage claims.
Open the shipping containers; a packing list is included with the system to simplify
checking that all components, cables, accessories, and manuals were received.
Please use the packing list to check off each item as the system is unpacked. Inspect
for damage. Be sure to inventory all components supplied before discarding any
shipping materials. If there is damage to the system during transit, be sure to file
proper claims promptly. Please advise Taylor-Wharton of such filings. In case of parts
or accessory shortages, advise Taylor-Wharton immediately. Taylor-Wharton cannot
be responsible for any missing parts unless notified within 60 days of shipment.
Freight Damage Procedures
Any freight damage claims are your responsibility. Cryostorage Systems
are delivered to your carrier from Taylor-Wharton’s dock in new
condition; when you receive our product you may expect it to be in that
same condition. For your own protection, take time to visually inspect each
shipment in the presence of the carrier’s agent before you accept delivery. If any
damage is observed, make an appropriate notation on the freight bill. Then, ask the
driver to sign the notation before you receive the equipment. You should decline to
accept containers that show damage which might affect serviceability.
Repackaging for Shipment
If it is necessary to return any part of the system for repair or replacement, a
Material Return Authorization (MRA) number must be obtained from an authorized
factory representative before returning the equipment to our service department.
Contact your distributor for return authorization. When returning equipment for
service, the following information must be provided before obtaining an MRA:
A. System model and serial number, and controller model and unit, if available.
B. User’s name, company, address, and phone number
C. Malfunction symptoms
Figure 1.0 Crated LABS 38K