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Dell Dimension 4300 User Manual

Page 33

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Solving Problems

33

V

ER I FY

T H AT

T H E

M O DE M

IS

CO MM U N I CAT I N G

W I T H

W

I N DOW S

Windows XP

1

Click the Start button.

2

Click Control Panel.

3

Click Network and Internet Connections.

4

Click Internet Options.

5

Click Network Diagnostics and perform the connectivity test.

Windows Me

1

Click the Start button, point to Settings, and click Control Panel.

2

In the Control Panel, double-click Modems.
If multiple entries appear for the same modem, or if modems are listed that

are not installed, delete the entries and restart the computer.

3

Click the Diagnostics tab.

4

Click the COM port for your modem.

5

Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

Windows 2000

1

Click the Start button, point to Settings, and then click Control Panel.

2

Double-click Phone and Modems.
If multiple entries for the same modem or modems are listed but not installed,

delete the entries, restart the computer, and repeat steps 1 and 2.

3

Click the Modems tab.

4

Click the COM port for your modem.

5

Click Properties, click the Diagnostics tab, and then click Query Modem to

verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

B

E

S U RE

T H AT

YOU

H A VE

S U BS CR I BE D

T O

A N

I

N T ER N ET

S ER VI CE

P RO VI DE R

Contact an Internet service provider to subscribe.

C

H EC K

FO R

I N T ER RU P T

R EQ UE S T

C ON FLI CTS

See page 46.

2H930bk1.book Page 33 Tuesday, November 20, 2001 5:02 PM