Getting help, Technical assistance, Online services – Dell PowerVault LTO3-060 User Manual
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Getting Help
Dell Enterprise Training and Certification
Returning Items for Warranty Repair or Credit
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in "Troubleshooting Your System."
2. Run the system diagnostics and record any information provided.
3. Make a copy of the
, and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support at
for help with
installation and troubleshooting procedures.
For more information, see "Online Services."
5. If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to
the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local
Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and
fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
(Asian/Pacific countries only)
(China only)
(Japan only)
(Europe only)