Troubleshooting, Hardware troubleshooting, Software troubleshooting – Dell PowerVault LTO3-060 User Manual
Page 5: Verifying recent changes, Standalone diagnostics, Starting the test
Troubleshooting
In case of problems with the operation of your PowerVault LTO-2-024 tape drive and before contacting the Customer
Services Group, ensure that you check the following:
Hardware Troubleshooting
1.
Check that the system recognizes the tape drive during the boot process.
2.
Check that the SCSI host adapter recognizes the tape drive during its initialization.
3.
Check the tape drive front panel LED status.
4.
Check that the SCSI ID of the drive is not conflicting on the SCSI bus.
5.
Check that the power cable is inserted correctly.
6.
Check that the SCSI cable connections including termination are made correctly.
Software Troubleshooting
1.
Check that the operating system does not report a problem during the boot.
2.
Check that the driver for the SCSI host adapter is present and loaded properly.
3.
Check that the correct tape device driver has been installed properly - if applicable.
4.
Check that the backup software does not report any error messages when loading.
5.
If any problem occurs, reinstall the backup application software and check that the PowerVault LTO-2-024 is
recognized.
Verifying Recent Changes
If the PowerVault LTO-2-024 has been installed previously and operating correctly but is now incurring a problem, verify
any recent changes to the system to ensure that these changes are not causing the problem. Try the following:
1.
If the system configuration has changed:
Remove the change to see if it affected the tape drive.
2.
If an operating system corrective patch has been installed:
Remove it to see if it affected the tape drive.
3.
If a SCSI device has been added:
Check for SCSI ID conflicts.
4.
If a SCSI device has been added:
Check the SCSI termination.
Standalone Diagnostics
The main objective of Standalone Diagnostics test is to test the complete drive as comprehensively and quickly as possible
without any drive configuration or host support. The tool can also be used to verify tapes.
Starting the Test