Dell Precision 470 - Manual (Page 157)

Solving Problems: Dell Precision Workstation 470 and 670 Computers User's Guide
file:///T|/htdocs/systems/ws670/EN/ug_en/solve.htm[3/20/2013 9:31:58 AM]
If you receive an error message during boot —
1. Press and enter system setup.
2. Select Memory Info under Info.
System setup identifies the problem and provides information with how to correct.
See " Memory Overview " for memory installation guidelines.
If you receive an insufficient memory message —
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
See the software documentation for minimum memory requirements. If necessary, install additional
memory.
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory.
Run the Dell Diagnostics .
If you experience other memory problems —
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory.
Ensure that you are following the memory installation guidelines.
Run the Dell Diagnostics .
If you receive an insufficient memory message —
1. Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
2. Confirm that the computer has sufficient memory to run your programs. See the software documentation
for minimum memory requirements. If necessary, install additional memory.
3. Reseat the memory modules to ensure that your computer is successfully communicating with the
memory.
4. Restart the computer.
5. Run the Dell Diagnostics . If any of the diagnostics tests fail, contact Dell .
If you experience other memory problems —
1. Reseat the memory modules to ensure that your computer is successfully communicating with the
memory.
2. Restart the computer.
3. If the problem still exists, remove all the memory modules and install one memory module in memory
module connector DIMM_1.
4. Restart the computer.
The following message appears: Alert! Operating in Debug Mode. Please Populate Memory in
Pairs for Normal Operation
.
5. Press to boot to the operating system.
6. Run the Dell Diagnostics .
7. If the memory module passes, shut down the computer, remove the memory module, and then repeat
the process with the remaining memory modules until a memory error occurs during start-up or
diagnostic testing.
8. If the first memory module tested is defective, repeat the process with the remaining modules to ensure
that the remaining modules are not defective.
9. When the defective memory module is identified, see " Contacting Dell " for a replacement.
NOTE: If necessary, the computer can operate in debug mode until new memory modules are installed.
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