Dell PowerVault 110T LTO2 (Tape Drive) - Manual (Page 22)

General Guidelines
If you encounter problems when running the Dell PowerVault 110T LTO-2 Tape Drive, refer to Table 2 for common problems. If the problem is not identified, refer to Methods of
Receiving Errors and Messages . The color and condition of the status light may also indicate a problem.
Table 2. General Troubleshooting
Methods of Receiving Errors and Messages
Use the Table 3 as a guide for identifying error codes and message codes reported by the tape drive, its computer (if applicable), or the server.
Table 3. Methods of Receiving Errors and Messages
3. Press the eject button once per 1.5 seconds until H appears in the single-character display. If you cycle past H, continue to press the eject button until it
redisplays.
4. To select the function, press and hold the eject button for 3 seconds. After you select the function, C flashes. When C flashes, the drive is waiting for a cartridge.
Within 60 seconds, insert a scratch data cartridge (or the tape drive exits maintenance mode). After you insert the cartridge, H flashes and the test begins:
¡ If no error is detected, the test begins again and runs for a maximum of 10 times. Each loop takes approximately 10 minutes to run. After the tenth loop, the
test stops and the drive automatically exits maintenance mode. To halt the test, press the eject button. The drive acknowledges the request by slowing the
length of time that the currently displayed character flashes on the single-character display (from twice per second to once per second). The test continues to
the end of its loop and then stops. The tape drive then rewinds and unloads the cartridge, displays 0, and exits maintenance mode.
¡ If an error is detected, the tape drive displays 5, unloads the tape cartridge, and exits maintenance mode.
Function Code L - Reserved for Future Use
Reserved for future use.
Function Code P or U - RESERVED (Service Function)
If the problem is this.... Do this....
A code displays on the single-character
display and the status light flashes
amber.
The tape drive detected an error or is directing you to an informational message. See Methods of Receiving Errors and
Messages .
The status light or single-character
display never turns on. The tape drive has no power. Check the power at the power source. Connect power to the tape drive. If the problem persists,
contact Dell technical support.
The tape drive will not load a tape
cartridge.
One of the following has occurred:
l A tape cartridge is already loaded. To remove the cartridge, press the eject button. If the cartridge does not eject, turn off
the power to the tape drive, then turn it back on. After the status light becomes solid green, press the eject button to
eject the cartridge.
l The tape cartridge was loaded incorrectly. To properly load a cartridge, see the Loading section in Using the Tape Drive .
l The tape cartridge may be defective. Load another tape cartridge. If the problem exists for multiple cartridges, the tape
drive is defective. Contact Dell technical support.
l The tape drive has no power. Connect power to the tape drive.
The tape drive will not unload the tape
cartridge.
The tape cartridge is stuck or is broken. Press the unload button. If the cartridge does not eject, turn off the power to the tape
drive, then turn it back on (note that the mid-tape recovery could take up to 5 minutes to complete). If the cartridge still does
not eject, manually remove it (see
Manually Removing a Cartridge ).
The server received TapeAlert flags. See TapeAlert Flags .
The server reported SCSI problems (such
as selection or command time-outs, or
parity errors).
See Resolving Problems Reported by the Server .
Codes display on the single-character
display, but the status light does not turn
on.
The tape drive is defective. Contact Dell technical support.
The tape drive does not respond to server
commands. Press and hold the eject button on the drive for 10 seconds to force a drive dump. The drive will save the dump and then reboot
to allow communication to the drive to occur. Do not cycle power, as this will erase the contents of the dump.
NOTE: The codes on the single-character display have different meanings, depending on whether they display during normal operations or while the drive is in
maintenance mode. Codes that occur during normal operations are defined in
Descriptions and Corrective Actions . Codes that occur while in maintenance mode
are defined in Selecting a Diagnostic or Maintenance Function .
If the error or message was presented by.... Do this....
The computer's display (if the tape drive is enclosed in a
library or autoloader)
Refer to the documentation for the computer.
The tape drive's single-character display and the status
light flashes amber See Descriptions and Corrective Actions . To determine the meaning of status light activity, see the Front Panel
section in the Introduction .
The tape drive's single-character display and the status See Selecting a Diagnostic or Maintenance Function . To determine the meaning of status light activity, see the