Dell Inspiron 9300 - Manual (Page 64)

64
Solving Problems
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.dell.com | support.dell.com
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Network Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword
spyware.
R UN THE D ELL D IAGNOSTICS — If all tests run successfully, the error condition is related to a software
problem. For information on Dell Diagnostics, see page 53.
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory. See page 85.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 85.
• Run the Dell Diagnostics. See page 53.
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 85.
• Ensure that you are following the memory installation guidelines. See page 85.
• Run the Dell Diagnostics. See page 53.
C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.