Dell Inspiron 9300 - Manual (Page 61)

Solving Problems
61
External keyboard problems
NOTE:
When you attach an external keyboard, the integrated keyboard remains fully functional.
Unexpected characters
C HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
C HECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to All Programs → Accessories, and click
Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD , CHECK THE INTEGRATED
KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs → Accessories, and click
Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 110.
D ISABLE THE NUMERIC KEYPAD — Press to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.