Dell Inspiron 6000 - Manual (Page 59)

Solving Problems
59
Unexpected characters
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
C HECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to All Programs → Accessories, and click
Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD , CHECK THE INTEGRATED
KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs → Accessories, and click
Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "FCC Notices (U.S. Only)" on page 101.
D ISABLE THE NUMERIC KEYPAD — Press to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
ELECTRICAL OUTLET