Dell PowerVault 770N (Deskside NAS Appliance) - Manual (Page 86)

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Troubleshooting
Dell™ PowerVault™ 77xN NAS Systems Administrator's Guide
Tools and Techniques
Troubleshooting
Tools and Techniques
Because your Dell™ PowerVault™ NAS system is a "headless" system that does not have a keyboard, mouse, or monitor, you
must use other methods for troubleshooting issues and conditions. This section provides suggestions for and information
about alternative troubleshooting tools and techniques.
Ping Your NAS System
If you are unable to connect to the NAS system using the NAS Manager, try to ping the NAS system. From a client system,
click the Start button, click Run, and then type cmd. At the command prompt in the cmd.exe window, type ping
system_name
, and then press .
NOTE: The default system name is DELLxxxxxxx, where xxxxxxx is the system's service tag number. For example, if
your service tag number is 1234567, type http://DELL1234567. You can also access the system directly through
secure port 1279 by connecting to https://DELLxxxxxxx:1279, where xxxxxxx is the system's service tag number.
If you can ping the NAS system but cannot access it through the NAS Manager, your NAS system might still be booting into
the Microsoft® Windows® operating system and might not have started the Microsoft Internet Information Services (IIS).
NOTE: It may take several minutes for the NAS system to boot, depending on your configuration and the amount of
storage attached to the system.
My Network Places
If you have a client system running Windows 2000 or Windows XP on the same subnet as the NAS system, double-click My
Network Places. Browse through the network and locate your NAS system.
System LEDs and Beep Codes
If your NAS system is not booting or responding properly, you can diagnose some problems using the system's LEDs and
beep codes. For more information about the LEDs and beep codes, see your system's Installation and Troubleshooting Guide.
Remote Desktop
You can use the Remote Desktop to connect to your NAS system from a client system. You can access Remote Desktop
through the NAS Manager.
To access Remote Desktop from the NAS Manager, perform the following steps: