Troubleshooting microprocessors – Dell POWEREDGE 1855 User Manual
Page 43
Problem
l
Device driver error
l
Hard drive or hard-drive carrier
l
Device drivers
Action
1.
Run the SCSI controllers test and the hard drive tests in system diagnostics. See "
Running System Diagnostics
."
If the tests fail, continue to
2.
Restart your server module and enter the System Setup program. See "Using the System Setup Program" in your User's Guide.
3.
Ensure that the SCSI channel is enabled, and restart the server module.
4.
Ensure that any required device drivers are installed and are configured correctly.
For information about installing device drivers, see the "Using the Dell OpenManage Server Assistant" in your User's Guide.
5.
Remove the hard drive and install it in the other drive bay. See "
Hard Drives
" in "Installing System Options."
6.
If the problem is resolved, reinstall the hard drive in the original bay. See "
Hard Drives
" in "Installing Drives."
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "
Configuring the Boot Drive
" in "Installing System
Options."
8.
Partition and logically format the hard drive.
9.
If possible, restore the files to the drive.
If the problem persists, see "
Getting Help
."
Troubleshooting Microprocessors
Problem
l
System message indicates a problem with the microprocessor
l
Heat sink is not installed for the microprocessor
Action
1.
Remove the server module. See "
Removing a Server Module
" in "Installing System Options."
2.
Open the server module. See "
Opening the Server Module
" in "Installing System Options."
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive, if
possible.
NOTICE:
Installing a hard drive into another bay will break the mirror if the mirror state is optimal.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.