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Operating system problems, Common postscript problems – Dell B1163/W Multifunction Mono Laser Printer User Manual

Page 189

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Operating system problems

189

5. Troubleshooting

Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.

4

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are used.

Problem

Possible cause

Solution

The PostScript file cannot be
printed

The PostScript driver may not be installed
correctly.

Install the PostScript driver (see "Software Installation" on page 96).

Print a configuration page and verify that the PS version is available for
printing.

If the problem persists, contact a service representative.

Limit Check Error report prints

The print job was too complex.

You might need to reduce the complexity of the page or install more memory.

A PostScript error page prints

The print job may not be PostScript.

Make sure that the print job is a PostScript job. Check to see whether the software
application expected a setup or PostScript header file to be sent to the machine.

The optional tray is not
selected in the driver

The printer driver has not been configured to
recognize the optional tray.

Open the PostScript driver properties, select the Device Options tab, and set the
tray option.

When printing a document in
Mac with Acrobat Reader 6.0 or
higher, colors print incorrectly

The resolution setting in the printer driver may
not be matched with the one in Acrobat Reader.

Make sure that the resolution setting in your printer driver matches the one in
Acrobat Reader.