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Printing problems – Dell B1163/W Multifunction Mono Laser Printer User Manual

Page 174

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Printing problems

174

5. Troubleshooting

The machine does not
print special-sized paper,
such as billing paper.

Paper size and paper size setting do not match.

Set the correct paper size in the Custom in Paper tab in Printing Preferences (see
"Opening printing preferences" on page 37).

The printed billing paper
is curled.

The paper type setting does not match.

Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thick (see "Opening printing preferences" on page 37).

Machine information is not
displayed when you click
the device in the Devices
and Printers
.

Check the Printer properties. Click the Ports tab.

(Control Panel > Devices and Printers > Right-
click on your printer icon and select Printer
properties
)

If the port is set to File or LPT, uncheck them and
select TCP/IP, USB, or WSD.

Machine information is not displayed when you click the device in the Devices and
Printers
.

The error related toast
message pops up.

The error related toast message pops up.

Condition

Possible cause

Suggested solutions