Dell Dimension 5150/E510 - Manual (Page 118)

118
Appendix
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-
assisted technical support, online technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals
1
. Support for third-party software and peripherals is provided by the original manufacturer,
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and
Custom Factory Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser-
vice contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim-
ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,
third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft
®
Office, Norton Antivirus, and
so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for
telephonic modems, docking stations/port replicators, networking products, and all associated cabling
are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party
software and peripherals is provided by the original manufacturer of the product.
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