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Dell Vostro 1200 (Early 2009) User Manual

Page 83

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Troubleshooting Tools

83

NOTE:

It is recommended that you select Extended Test to perform a more

thorough check of devices in the computer.

For any problem encountered during a test, a message appears with an error

code and a description of the problem. Write down the error code and

problem description exactly as it appears and follow the instructions on the

screen. If you cannot resolve the problem, contact Dell (see “Contacting

Dell” on page 112).

NOTE:

When contacting Dell support, have your Service Tag ready. The Service

Tag for your computer is located at the top of each test screen.

The following tabs provide additional information for tests run from the

Custom Test or Symptom Tree option:

Extended Test

Performs a thorough check of devices in

the system. This typically can take an

hour or more.

NOTE:

The Extended Test periodically requires your input

to answer specific questions.

Custom Test

Use to test a specific device or

customize the tests to be run.

Symptom Tree

This option allows you to select tests

based on a symptom of the problem you

are having. This option lists the most

common symptoms.

Tab

Function

Results

Displays the results of the test

and any error conditions

encountered.

Errors

Displays error conditions encountered,

error codes, and the problem

description.

Help

Describes the test and any requirements

for running the test.

Option

Function

book.book Page 83 Wednesday, December 12, 2007 10:32 AM