beautypg.com

Before you call – Dell Vostro 1200 (Early 2009) User Manual

Page 127

background image

Getting Help

127

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also

be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"

on page 128). If possible, turn on your computer before you call Dell for

assistance and call from a telephone at or near the computer. You may be

asked to type some commands at the keyboard, relay detailed information

during operations, or try other troubleshooting steps possible only at the

computer itself. Ensure that the computer documentation is available.

CAUTION:

Before working inside your computer, follow the safety instructions in

your

Product Information Guide.

book.book Page 127 Wednesday, December 12, 2007 10:32 AM