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6 acronis customer experience program, 7 technical support, Acronis customer experience program – Acronis True Image for Mac - User Guide User Manual

Page 6: Technical support

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Copyright © Acronis International GmbH, 2002-2014

Installing the trial version

To start using the trial version, install the product, and then click Start Trial. Refer to Install, update
or remove Acronis True Image 2015 (p. 4) for details.

Upgrading to the full version

To upgrade to the full version of the product:

1. Purchase the full version at the Acronis website:

www.acronis.com/redirector/products/timac2014/getfullversion/.

2. Open Acronis True Image 2015.
3. On the menu bar, click Acronis True Image 2015, and then click Enter Serial Number.
4. Insert the full serial number in the appropriate box, and then click Proceed.

1.6 Acronis Customer Experience Program

Acronis Customer Experience Program (CEP) is a new way to allow Acronis customers to contribute
to the features, design and development of Acronis products. This program enables our customers to
provide us with various information, including information about the hardware configuration of your
host computer and/or virtual machines, the features you use most (and least), and the nature of the
problems you face. Based on this information, we will be able to improve the Acronis products and
the features you use most often.

To make a decision:

1. In the Acronis True Image menu, click About Acronis True Image.
2. To leave the program, clear the Participate in the Acronis Customer Experience Program check

box.

If you choose to participate, the technical information will be automatically collected every week. We
will not collect any personal data, like your name, address, phone number, or keyboard input.
Participation in the CEP is voluntary, however, but the end results intended to provide software
improvements and enhanced functionality to better meet the needs of our customers.

1.7 Technical Support

Maintenance and Support Program

If you need assistance with your Acronis product, please go to http://www.acronis.com/support/

Product Updates

You can download the latest updates for all your registered Acronis software products from our
website at any time after logging into your Account (http://www.acronis.com/my) and registering
the product. See Registering Acronis Products at the Website (http://kb.acronis.com/content/4834)
and Acronis Website User Guide (

http://kb.acronis.com/content/8128

).