E-flite Aeronca Champ 15e ARF - Manual (Page 33)

33 E-flite Aeronca Champ 15e ARF Assembly Manual
Warranty and Repair Policy
WARRANTy PERIOD
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
at the date of purchase by the Purchaser.
LIMITED WARRANTy
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR
OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products
purchased from an authorized Horizon dealer. Third
party transactions are not covered by this warranty.
Proof of purchase is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY
OR REPRESENTATION, EXPRESS OR IMPLIED,
ABOUT NON-INFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OF THE
PRODUCT. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT THE
PRODUCT WILL SUITABLY MEET THE REQUIREMENTS
OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined
by Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies. Horizon
reserves the right to inspect any and all equipment
involved in a warranty claim. Repair or replacement
decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or
to any part of the Product. This warranty does not
cover damage due to improper installation, operation,
maintenance, or attempted repair by anyone other
than Horizon. Return of any Product by Purchaser must
be approved in writing by Horizon before shipment.
DAMAGE LIMITS
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use of
this Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Warranty Services
QUESTIONS, ASSISTANCE, AND REPAIRS
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our
website at www.horizonhobby.com.
INSPECTION OR REPAIRS
If this Product needs to be inspected or repaired,
please use the Horizon Online Repair Request
submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may
be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at
our facility. An Online Repair Request is available at
www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet
access, please contact Horizon Product Support to
obtain a RMA number along with instructions for
submitting your product for repair. When calling
Horizon, you will be asked to provide your complete
name, street address, email address and phone
number where you can be reached during business
hours. When sending product into Horizon, please
include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to Horizon. If
you have any issue with a battery, please
contact the appropriate Horizon Product
Support office.