E-flite F-16 400 DF ARF - Manual (Page 32)

32 E-flite F-16 ARF Assembly Manual
QUESTIONS, ASSISTANCE, AND REPAIRS
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will
enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please direct
your email to [email protected],
or call 877.504.0233 toll free to speak to a service
technician.
INSPECTION OR REPAIRS
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our
facility. A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do
not have internet access, please include a letter with
your complete name, street address, email address
and phone number where you can be reached during
business days, your RMA number, a list of the included
items, method of payment for any non-warranty
expenses and a brief summary of the problem.
Your original sales receipt must also be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
WARRANTY INSPECTION AND REPAIRS
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
NON-WARRANTY REPAIRS
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing
to payment of the repair without notification. Repair
estimates are available upon request. You must include
this request with your repair. Non-warranty repair
estimates will be billed a minimum of 1/2 hour of
labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90
days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model
engines.
United States:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Please call 877-504-0233 or e-mail us at
[email protected] with any questions
or concerns regarding this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at
[email protected] with any questions or
concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at
[email protected] with any questions or
concerns regarding this product or warranty