E-flite LR-1A Pogo ARF 15e - Manual (Page 19)

36 E-flite LR-1A Pogo 15e ARF Assembly Manual 37 E-flite LR-1A Pogo 15e ARF Assembly Manual
Warranty and Repair Policy
WARRANtY PERIoD
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”) will be
free from defects in materials and workmanship at the date
of purchase by the Purchaser.
LIMItED WARRANtY
Horizon reserves the right to change or modify
this warranty without notice and disclaims all
other warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an
authorized Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is required for
all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder
shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective.
In the event of a defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to inspect any and
all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or damage
due to acts of God, accident, misuse, abuse, negligence,
commercial use, or modification of or to any part of the
Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any Product
by Purchaser must be approved in writing by Horizon before
shipment.
DAMAgE LIMItS
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY
WAY CONNECTED WITH THE PRODUCT, WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the individual price of
the Product on which liability is asserted. As Horizon has
no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
WARRANtY SERvICES
QUEStIoNS, ASSIStANCE, AND REPAIRS
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected], or
call 877.504.0233 toll free to speak to a Product
Support representative. You may also find information on our
website at www.horizonhobby.com.
INSPECtIoN oR REPAIRS
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission process
found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.
com under the Repairs tab. If you do not have internet
access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your
product for repair. When calling Horizon, you will be asked
to provide your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on
the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you
have any issue with a battery, please contact the
appropriate Horizon Product Support office.
WARRANtY INSPECtIoN AND REPAIRS
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole discretion of
Horizon.
NoN-WARRANtY REPAIRS
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request.
You must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair, you
are agreeing to Horizon’s Terms and Conditions found on
our website under the Repai
rs tab.
Country of
Purchase
Horizon Hobby Address Phone Number/ Email
United States Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
Horizon Product
Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
United
Kingdom
Horizon Hobby Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United
Kingdom
+44 (0) 1279 641 097
[email protected]
Germany Horizon Technischer
Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
[email protected]
France Horizon Hobby SAS 14 Rue Gustave Eiffel
Zone d’Activité du
Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
Compliance Information for the European Union
INStRUCtIoNS FoR DISPoSAL oF WEEE BY USERS IN thE EURoPEAN UNIoN
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their
waste equipment by handing it over to a designated collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment for recycling, please
contact your local city office, your household waste disposal service or where you purchased the product.
Age Recommendation: 14 years or over. Not a toy. Not intended for use by children without direct adult
supervision.