Bang & Olufsen Serenata - User Guide - Manual (Page 57)

57 Solve problems
When you switch on your phone, the following
messages may appear:
“Please insert SIM card”
- Make sure that the SIM card is correctly installed.
“Enter password”
- The automatic locking function has been
enabled. You must enter the phone’s password
before you can use the phone.
“Enter PIN”
- You are using your phone for the first time. You
must enter the PIN supplied with the SIM card.
- The PIN check feature is enabled. Every time the
phone is switched on, the PIN has to be entered.
To disable this feature, use the PIN check menu.
“Enter PUK”
- The PIN was entered incorrectly three times, and
the SIM card is now blocked. Enter the PUK
supplied by your service provider.
“No service” or “Network failure” displays
- The network connection has been lost. You may
be in a weak signal area. Move and try again.
- You are trying to access an option for which you
have no subscription with your service provider.
Contact the service provider for further details.
You have entered a number but it was not
dialled
- Make sure that you have pressed SEND.
- Make sure that you have accessed the right
cellular network.
- Make sure that you have not set an outgoing call
barring option.
A caller cannot reach you
- Make sure that your phone is switched on. (Press
END for more than one second.)
- Make sure that you are accessing the right
cellular network.
- Make sure that you have not set an incoming call
barring option.
To save the time and expense of an
unnecessary service call, perform the
simple checks in this section before
contacting a service professional.