Rockwell Automation 1762-IT4 Thermocouple/mV Input Module - Manual (Page 75)

Publication 1762-UM002A-EN-P - July 2002
Diagnostics and Troubleshooting 4-7
Contacting Rockwell
Automation If you need to contact Rockwell Automation for assistance, please
have the following information available when you call:
•
a clear statement of the problem, including a description of what
the system is actually doing. Note the LED state; also note data
and configuration words for the module.
•
a list of remedies you have already tried
•
processor type and firmware number (See the label on the
processor.)
•
hardware types in the system, including all I/O modules
•
fault code if the processor is faulted