Technical assistance, Rkeia, Ocumentation – Western Digital WD Arkeia R620 Installation and Configuration Guide User Manual
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Arkeia Physical Appliance Installation and Configuration Guide
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6. TECHNICAL ASSISTANCE
6.1. Arkeia Documentation
Arkeia Software prepares, and regularly updates, our on-line wiki-based
documentation. Go t
for documentation on your
Arkeia Network Backup products. For issues specific to the Arkeia Appliances,
more detailed documentation is found at
6.2. Arkeia Knowledge Base
Arkeia Software’s Knowledge Base
contains
common solutions such as client connection or configuration option. Search the
Knowledge Base for content provided by both Arkeia Software support
engineers and savvy customers. Over 70% of all technical support inquiries can
be resolved with information already published to the Arkeia Knowledge Base.
6.3. Technical Support Ticket System
If the documentation and the knowledge base don’t answer your question,
please use our Technical Support Ticket System. If you already have a
username/password, log into the Customer Support Portal at
If you have not already received or have misplaced your credentials, you may
log a case a
We'll respond and provide the
credentials that you will need to subsequently access the Ticket System to learn
the responses from our technical support engineers. The Technical Support
Ticket System is only available to customers with active support contracts and
to evaluators during their evaluation period.
Evaluators must contact Sales to gain access to Ticket System.
6.4. Contacting Support
For technical support assistance, the fastest path is to use our Technical
Support Ticket System. If you have a username/password, log in at
if you are an evaluator and don't yet have a
username/password, submit a case a
he first
steps in any support case are always for us to learn the details of your
environment and a characterization of the issues you’ve encountered. Typically,
this requires information (e.g. listings of systems files) that are more easily
communicated using the Technical Support Ticket System than by telephone