Sunnex CS2050D (Dual) - Manual (Page 25)

INSTALLATION AND OPERATING MANUAL
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MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDLESS OF
WHETHER SUNNEX KNOWS OR HAS REASON TO KNOW OF CUSTOMER’S
PARTICULAR NEEDS. IF IMPLIED WARRANTIES MAY NOT BE DISCLAIMED UNDER
APPLICABLE LAW, THEN ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY
LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH
HEREIN, AND THEREAFTER ANY IMPLIED WARRANTIES ARE EXPRESSLY
DISCLAIMED.
No employee, agent, dealer, reseller or distributor of Sunnex is authorized to modify this Limited
Warranty, or to make any additional warranties.
REPAIR, REPLACEMENT OR REFUND, AS PROVIDED UNDER THIS LIMITED
WARRANTY, ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT
SHALL SUNNEX BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR TORT DAMAGES OR LOSSES, WHETHER TO PERSON OR
PROPERTY, INCLUDING DEATH, ARISING OUT OF OR RESULTING FROM ANY
BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, OR ARISING OUT OF OR
IN CONNECTION WITH THE PRODUCT OR CUSTOMER’S USE OF THE PRODUCT,
EVEN IF SUNNEX IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY
EVENT, THE TOTAL LIABILITY OF SUNNEX TO YOU FOR ANY CAUSE WHATSOEVER
SHALL BE LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE PRODUCT. THIS
LIMITATION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN
CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE).
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO
STATE.
8.3 Claims Procedure.
(a) Customer must contact Sunnex at (800)-445-7869 with a request for warranty service or to report a
technical issue. Sunnex Technical Support will attempt to identify, diagnose and resolve the reported
problem via the telephone.
(b) If attempts by Sunnex to resolve a reported problem are unsuccessful, Customer will then be
provided with a Customer-specific Returned Merchandise Authorization number (“RMA”). The RMA
number must be noted on any correspondence to Sunnex and displayed prominently on the outside
packaging of any Product shipped to Sunnex.
(c) Within ten (10) days of receipt of the RMA number, Customer must ship the Product to Sunnex at
Customer’s expense (insuring the Product is recommended) in either its original packaging or packaging
affording an equal degree of protection, to Sunnex Inc. 3 Huron Drive, Natick MA 01760, with a
statement describing the problem in reasonable specificity. Proof of purchase must be included to
obtain warranty service. Sunnex will not be held responsible for shipping damages that occur in transit.
Any damage to the Product during shipping will not be covered under this Limited Warranty and shall
be subject to a service charge.
(d) Subject to the limitations specified herein, upon receipt, Sunnex will inspect the shipped Product
and, at its sole discretion, repair or replace the Product with the same or a like product to the extent it
does not conform to this Limited Warranty. In the event Sunnex, at its sole discretion, opts to replace the
Product, should said product be discontinued or no longer be offered for sale by Sunnex, a like product
in design and functionality will be provided to Customer.